American Express job details and career information

Member Service Professional Den Airport Centurion Lounge Featured

Location
Denver, Colorado
Wage
Hourly
Job ID
15524168634
Posted
2021-2-23

Member Service Professional / Travel and Concierge Centurion Lounge DEN Airport

Job Code: 025216 - Counselor I-Service Delivery

Job Descriptions

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge located in the DEN Airport. MSPs will be the face of American Express to our customers acting as ambassadors of the brand. Working as a cohesive team they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members in a customer facing environment. Our MSPs are highly skilled and motivated providing travel card concierge and lifestyle services to American Express Card Members. Acting as a consultant our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

MSPs Do This By

It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day.

  • Welcoming and providing access to our Card Members upon arrival at reception
  • Being accountable and taking ownership of the customer s experience from beginning to end
  • Creating innovative ways to resolve customers issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
  • Employing the Customer First philosophy in meeting customers needs and expectations
  • Providing concierge and lifestyle recommendation
  • Providing travel consultation and minimal reservation assistance
  • Accommodating needs of our Card Members by partnering with our food and beverage lounge partners
Lounge Hours of operation are from 5: 00a 10: 00p 7 days per week. Hours are subject to change due to business need.

Qualifications

A successful candidate will possess the following qualifications:
  • Minimum of 1 year recent experience servicing premium customers
  • Airline lounge or travel industry experience required including reservation experience
  • Passion for servicing customers with proactive solutions
  • Exceptional communication skills delighting the customer with every single interaction
  • The ability to listen to the customer s needs in turn offering confident recommendations resulting in high satisfaction from the customer with the service they received
  • Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
  • The ability to rely and collaborate with your colleagues is essential as the lounge is a very active fast-paced team environment
  • Ability to make decisions quickly and effectively when unanticipated situations may arise putting the Card Members experience at the forefront of everything you do
  • Must be resourceful and capable of using the Internet effectively to research
  • Adapt to an ever changing environment and being resilient
  • Ability to work flexible shifts including nights weekends and holidays is essential
  • Light to moderate lifting may be required for certain job tasks
American Express is an equal opportunity employer.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Minimum Qualifications

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status age or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

ReqID: 21003137
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 19 2021 7:32:41 PM

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Member Service Professional Den Airport Centurion Lounge

Location: Denver CO

Industry: Aviation
Occupational Category: Business Operations
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: American Express seeks a Member Service Professional Den Airport Centurion Lounge.
Member Service Professional / Travel and Concierge Centurion Lounge DEN Airport

Job Code: 025216 - Counselor I-Service Delivery

Job Descriptions

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge located in the DEN Airport. MSPs will be the face of American Express to our customers acting as ambassadors of the brand. Working as a cohesive team they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members in a customer facing environment. Our MSPs are highly skilled and motivated providing travel card concierge and lifestyle services to American Express Card Members. Acting as a consultant our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

MSPs Do This By

It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day.

Lounge Hours of operation are from 5: 00a 10: 00p 7 days per week. Hours are subject to change due to business need.

Qualifications

A successful candidate will possess the following qualifications:
American Express is an equal opportunity employer.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Minimum Qualifications

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status age or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

ReqID: 21003137
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 19 2021 7:32:41 PM

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2021-2-23

Please Apply by: 2021-3-11