Atlas Air Inc job details and career information

Terminal Services Supervisor Featured

Florence, Kentucky
Job ID

Position Title: Terminal Services Supervisor


Department:Ground Operations

Reports To:Station Manager

Position Summary: Monitors aircraft, employee and contractor safety, vehicle damage, weight and balance, HAZMAT placement and reporting, pallet build-up and aircraft loading/unloading and aircraft movement.

Values and Behavioral Standards: To ensure the effective communication and application of company values and behavioral standards, as stated in our company Code of Conduct policy, and to respond appropriately in the event of any known departure.

Major Job Accountabilities:
Identifies and rectifies immediate problems.
Assesses and makes recommendations to management, or when applicable, acts on alternatives for the terminal to make up for lost time when aircraft are behind published schedule.
Monitors weight billed to actual weight, completes CCAs and notifies appropriate company contracts.
Identifies loss of pallet/nets/straps, researches reasons and notifies management and/or corporate of losses and/or reasons.
Monitors accuracy and completeness of pallets/nets/straps control of information and ensures inaccurate information is updated and any underlying issues are resolved.
Monitors data entry accuracy and completeness, corrects inaccurate information and ensures any underlying issues are resolved.
Ensures the safety of aircraft and crews by
oPreventing aircrafts damage
oEnsuring proper loading and weight and balance preparation, including nets and locks.
oEnsuring HAZMAT is handled correctly, including re-loading and paperwork.
Ensures that employees and/contractors adhere to company and governmental safety regulations and procedures.
Monitors employees and/or contractors compliance with regulations and procedures pertaining to vehicle safety.
Ensures that terminal services perform tasks for aircraft to arrive and depart as scheduled.
Ensures company customers receive correct freight at appropriate locations within necessary time frames by making certain that freight and paperwork are handled correctly, including freight check-in and paper.
Ensures that weight billed and actual weight agree, creates CCAs to correct differences and follows company notification procedures.
Monitors company and/or contract personnels compliance with pallet/nets/straps procedures and monitors pallets/nets/straps system to ensure meets the company needs.
Maintains and provides pallets, nets, and straps control information to terminal management and/or corporate and notifies terminal management and/or corporate about damage equipment.
Maintains current passport and, when requested, travels to other stations to perform loadmaster duties.
Ensures employees understand and adhere to terminal operations and governmental systems, policies and procedures appropriate to their jobs.
Monitors terminal and aircraft safety and ensures appropriate HAZMAT placement and reporting.
Creates and environment that encourages teamwork by:
Establishing and maintain working relationships with handlers, terminal maintenance staff and/or contract personnel
Informing management of unique or difficult situations.
Completes and/or maintains reports, messages, files logs and forms.
Performs other duties as assigned.

Required Experience:
Two years as an Ops Agent, or equivalent experience.
Prior Weight and Balance experience and ability to become current on PO/5Y system.
Prior DG experience and ability to become current on PO/5Y system.
Prior experience with a scheduled service operation.
Ability and flexibility to travel domestically and internationally.

We offer a highly competitive compensation and benefits package including health coverage, life insurance and 401k savings plan with company match. Visit our website at

The Company is an equal employment/affirmative action employer. It is the Companys policy not to discriminate against any applicant or employee based on race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity or any other characteristic or status protected by applicable federal, state or local laws.

Please see the links to the EEO is the Law posters on our career websites

Contact Information:
For immediate consideration, please submit your resume through

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Atlas Air Inc. is the largest provider of ACMI freighters for lease and plays a critical role in global air cargo. Atlas Airs highly efficient and reliable fleet is led by the Boeing 747-400 freighter the industry benchmark for operating performance due to its cost and capacity advantage over other freighters. Atlas Airs future operating platform is built upon the new-technology best-in-class Boeing 747-8 freighter. Atlas is an Equal Opportunity Employer. It is the policy of Atlas to afford equal employment opportunity to all employees and applicants for employment without regard to race color religion sex sexual orientation national origin citizenship place of birth age or disability in accordance with federal state and local laws.

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