Reservations Agent Crew Chief Featured
- Smyrna, Tennessee
- Job ID
Reservations Agent Crew Chief job at CORPORATE FLIGHT MANAGEMENT in Smyrna TN
Description, duties, responsibilities
Job DetailsLevelManagementJob LocationContour Aviation Headquarters - Smyrna TNPosition TypeFull TimeEducation LevelUndisclosedSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftUndisclosedJob CategoryUndisclosedDescriptionContour Aviation is a long established aviation services company with diverse capabilities including scheduled airline operations Part 91/135 aircraft management on- demand charter an aircraft sales division three Fixed-Base Operations a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance avionics installations/repairs and component overhaul services and a FAR 141 pilot and maintenance training operation. Our fleet of approximately 30 aircraft operate almost 20000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country.At Contour our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.Contours rapid growth has created exciting employment opportunities. We invite you to become part of the family.Summary of Essential Duties:Our Customer Care Supervisor will be responsible to know and provide oversight for all the following duties but not limited to:Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.Responsible for assisting customers with travel needs such as answering inquiries ticketing checking-in passengers and boarding flights in a fast-paced environment.Read understand and apply contract bulk rules and restrictions including bulk fares code-shares routing requirements ticketing deadlines changes and cancellations.Be able to load and change schedules fares inventory in all applicable reservation systems.Understand the process of GDS bookings upload of fares and schedules.Need to be able to solve customer related issues and requests; to hold their composure during all situations with customers. Be capable of problem solving situations with customers self-sufficiently.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Show dedication and commitment to handle telephone calls and passengers whilst at all times carefully following all CFM procedures and regulations in order to achieve the highest possible quality of reservations and ticketing service.Process miscellaneous requests including seat assignments SSRs and email confirmation requests.Process airline schedule changes and inform internal and external customers of changes.Process queues with efficiency and accuracy according to department protocol.Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.Work within team to achieve performance standards for all brands and air department duties.Provide assistance over the phone for in-house reservation agents and managers.Responsible for assisting CFM employees with any and all travel needs. i.e. Airline hotel and rental car accommodations for Charter trips and/or positioning for training.Ability to keep open communication with other team members.Provide oversight and assistance to all agents during operations.Work directly with management on problem solving.Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis.Maintain the integrity of the company and our airline partners.Be available to work any shift during business hours including rotating weekends if necessary.May be assigned to perform duties in varying capacities at the direction of management to ensure complete customer satisfactionQualificationsMust be able to pass a criminal history records checkMust be eligible to work in the U.S.Prior airline experiencePrior Customer service experience is preferred but not a requirement.
CORPORATE FLIGHT MANAGEMENT Company Overview
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