CRJ Aviation job details and career information

Airline Customer Service Agent Featured

Location
Fletcher, North Carolina
Wage
Hourly
Job ID
16330142858
Posted
2021-5-4

Job Summary:

The Customer Service Agent is responsible for providing customer service to all customers including scheduled or charter services. Customer Service agents must be attentive to the customers needs politely handling their inquiries promptly and completing the required transactions per company policy and procedures.

Required Skills/Abilities:

Effective communication skills both verbal and written.

Ability to work efficiently under time constraints.

Must be available to work flexible hours including nights weekends holidays and long hours during irregular operations.

Must be well groomed and adhere to the dress code policy.

Must be at least 18 years of age and possess a valid drivers license.

Able to attend required training.

Strong computer skills and ability to use general office equipment.

Ability to work in extreme weather conditions.

Duties/Responsibilities:

The ideal candidate must be people oriented highly motivated with a positive and friendly attitude.

Process tickets check baggage monitor carry-on baggage for size and quantity and assign seats.

Provide information on arrival and departure times boarding procedures carry-on regulations and seat assignments.

Handle denied boarding situations solicit volunteers re-accommodate customers and provide hotel meal and taxi vouchers when appropriate.

Ensure compliance with FAA TSA airline and airport regulations.

Enforce safety/security measures and monitor sensitive safety zones.

Assist Customers with special needs i.e. Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.

Complete required reports.

Meet arriving flights at baggage carousel to ensure proper handling of bags.

Monitor s baggage carousel for unclaimed baggage.

Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.

Handles delayed baggage issues ensuring a written report is completed and follows up with customers until the bag is located or the file is sent to systems baggage services.

Inform customers of airline policies and procedures re: lost damaged or replacement baggage and pilferage claims.

Provides consequential expenses to applicable customers when there is a delayed bag.

Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.

Follow-up with customers regarding lost baggage replacement of damaged bags car seats strollers etc.

Track replaced damaged and miss-loaded baggage. Assists with lost and found articles.

Other Duties as assigned.

Education and Experience:

High School Diploma/GED required.

Previous Customer Service preferred however not required.

Physical Requirements:

Airport Agent

Team Member is regularly required to walk stand sit talk hear see reach stoop kneel climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks carts ramps tugs etc.).

May be required to lift push pull or carry up to 100 lbs.

May be required to work various shifts/days in a 24-hour situation (i.e. split shifts delayed flights etc.).

Regular attendance is a requirement of the role.

Exposure to heights small spaces extreme noise (i.e. airport with planes vehicles and other machinery) temperature wind and light fluctuations.

Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.

Ability to wear personal protective gear.

Some travel may be a requirement of the role.

Line Service Attendant Lexington NC

Ramp Service Agent Madison NC

Line Service Attendant Pinnacle NC

Part Time Cross Trained Agent Wilmington International Airport Wilmington N Wilmington NC

Airline Supervisor Customer Service Wilmington NC

Airline Ramp Agent Wilmington NC

Ft pt rr Customer Service Agent Wilmington NC

Line Service Agent Lewisville NC

Aircraft Sales Agent Winston Salem NC

Pt Passenger Service Agent Richlands NC

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.

Top Employer CRJ Aviation Jobs
Website
www.avjobs.com/companies
Job Feed
View
News Feed
View
List All CRJ Aviation Jobs

Don't wait, apply today.
We can't wait to receive your resume.

CRJ Aviation is accepting resumes and actively recruiting for this Airline Customer Service Agent position in Fletcher, North Carolina. Be sure to send your resume using the "Apply Now" button or by following the application instructions provided by the employer.

Airline Customer Service Agent

Location: Fletcher NC

Industry: Aviation
Occupational Category: Airport
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: CRJ Aviation seeks a Airline Customer Service Agent.

Job Summary:

The Customer Service Agent is responsible for providing customer service to all customers including scheduled or charter services. Customer Service agents must be attentive to the customers needs politely handling their inquiries promptly and completing the required transactions per company policy and procedures.

Required Skills/Abilities:

Effective communication skills both verbal and written.

Ability to work efficiently under time constraints.

Must be available to work flexible hours including nights weekends holidays and long hours during irregular operations.

Must be well groomed and adhere to the dress code policy.

Must be at least 18 years of age and possess a valid drivers license.

Able to attend required training.

Strong computer skills and ability to use general office equipment.

Ability to work in extreme weather conditions.

Duties/Responsibilities:

The ideal candidate must be people oriented highly motivated with a positive and friendly attitude.

Process tickets check baggage monitor carry-on baggage for size and quantity and assign seats.

Provide information on arrival and departure times boarding procedures carry-on regulations and seat assignments.

Handle denied boarding situations solicit volunteers re-accommodate customers and provide hotel meal and taxi vouchers when appropriate.

Ensure compliance with FAA TSA airline and airport regulations.

Enforce safety/security measures and monitor sensitive safety zones.

Assist Customers with special needs i.e. Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.

Complete required reports.

Meet arriving flights at baggage carousel to ensure proper handling of bags.

Monitor s baggage carousel for unclaimed baggage.

Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.

Handles delayed baggage issues ensuring a written report is completed and follows up with customers until the bag is located or the file is sent to systems baggage services.

Inform customers of airline policies and procedures re: lost damaged or replacement baggage and pilferage claims.

Provides consequential expenses to applicable customers when there is a delayed bag.

Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.

Follow-up with customers regarding lost baggage replacement of damaged bags car seats strollers etc.

Track replaced damaged and miss-loaded baggage. Assists with lost and found articles.

Other Duties as assigned.

Education and Experience:

High School Diploma/GED required.

Previous Customer Service preferred however not required.

Physical Requirements:

Airport Agent

Team Member is regularly required to walk stand sit talk hear see reach stoop kneel climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks carts ramps tugs etc.).

May be required to lift push pull or carry up to 100 lbs.

May be required to work various shifts/days in a 24-hour situation (i.e. split shifts delayed flights etc.).

Regular attendance is a requirement of the role.

Exposure to heights small spaces extreme noise (i.e. airport with planes vehicles and other machinery) temperature wind and light fluctuations.

Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.

Ability to wear personal protective gear.

Some travel may be a requirement of the role.

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2021-5-4

Please Apply by: 2021-5-20