Airline Customer Service Agent Featured
- Fletcher, North Carolina
- Job ID
Airline Customer Service Agent job at CRJ Aviation in Fletcher NC
Description, duties, responsibilities
The Customer Service Agent is responsible for providing customer service to all customers including scheduled or charter services. Customer Service agents must be attentive to the customers needs politely handling their inquiries promptly and completing the required transactions per company policy and procedures.
Effective communication skills both verbal and written.
Ability to work efficiently under time constraints.
Must be available to work flexible hours including nights weekends holidays and long hours during irregular operations.
Must be well groomed and adhere to the dress code policy.
Must be at least 18 years of age and possess a valid drivers license.
Able to attend required training.
Strong computer skills and ability to use general office equipment.
Ability to work in extreme weather conditions.
The ideal candidate must be people oriented highly motivated with a positive and friendly attitude.
Process tickets check baggage monitor carry-on baggage for size and quantity and assign seats.
Provide information on arrival and departure times boarding procedures carry-on regulations and seat assignments.
Handle denied boarding situations solicit volunteers re-accommodate customers and provide hotel meal and taxi vouchers when appropriate.
Ensure compliance with FAA TSA airline and airport regulations.
Enforce safety/security measures and monitor sensitive safety zones.
Assist Customers with special needs i.e. Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.
Complete required reports.
Meet arriving flights at baggage carousel to ensure proper handling of bags.
Monitor s baggage carousel for unclaimed baggage.
Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.
Handles delayed baggage issues ensuring a written report is completed and follows up with customers until the bag is located or the file is sent to systems baggage services.
Inform customers of airline policies and procedures re: lost damaged or replacement baggage and pilferage claims.
Provides consequential expenses to applicable customers when there is a delayed bag.
Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.
Follow-up with customers regarding lost baggage replacement of damaged bags car seats strollers etc.
Track replaced damaged and miss-loaded baggage. Assists with lost and found articles.
Other Duties as assigned.
Education and Experience:
High School Diploma/GED required.
Previous Customer Service preferred however not required.
Team Member is regularly required to walk stand sit talk hear see reach stoop kneel climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks carts ramps tugs etc.).
May be required to lift push pull or carry up to 100 lbs.
May be required to work various shifts/days in a 24-hour situation (i.e. split shifts delayed flights etc.).
Regular attendance is a requirement of the role.
Exposure to heights small spaces extreme noise (i.e. airport with planes vehicles and other machinery) temperature wind and light fluctuations.
Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.
Ability to wear personal protective gear.
Some travel may be a requirement of the role.
CRJ Aviation Company Overview
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