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Field Service Engineer
Job ID: 10863Position Description:AMETEK Inc. is a leading global manufacturer of electronic instruments and electromechanical devices. AMETEK is divided into two operating groups the Electronic Instruments Group and the Electromechanical Group. The Electronic Instruments Group consists of four market groups: Process and Analytical Aerospace Power and Industrial. The AMETEK Materials Analysis Division is part of the Process and Analytical Group and is comprised of five business units AMPTEK CAMECA EDAX SPECTRO and VISION RESEARCH each of which are technology and quality leaders in their markets.EDAX is a leading provider of innovative materials characterization systems encompassing Energy Dispersive Spectroscopy (EDS) Electron Backscatter Diffraction (EBSD) Wavelength Dispersive Spectrometry (WDS) and Micro X-ray Fluorescence (Micro-XRF). EDAX products include stand alone tools integrated tools for EDS-EBSD EDS-WDS and EDS-EBSD-WDS and a free-standing Micro-XRF bench-top elemental analyzer providing small and micro-spot X-ray analysis and mapping.The Field Service Technician has to perform both complex and basic on-site customer support activities involving the installation service repair hardware integration hardware and software upgrades support troubleshooting and training on products at customer sites in a timely and cost effective manner.Instruct customers in the operation and maintenance of the systems and serve as company expert with customers on administrative and technical matters.Always conduct business in a professional manner building customer relationships.Main Duties / Responsibilities: EDAX service Engineer in USInstallation and maintenance of EDAX products.Interacts with end users to determine software and hardware needs in an effort to provide support in a timely manner.Undertaking customer complaints in local and wide area environments using information from multiple sources.Cooperation with sales/service/application team from various sites to satisfy internal/external customer requirements.Performs technical and application work in EDAX microanalysis to ensure functioning of all systems.Identifies problems and recommends solutions. (and also feedback to EDAX Mahwah)Remote support troubleshooting and fault finding.Evaluations and qualification to satisfy the requirements from Electron Microscope Manufactures.Demonstration /pre-sale testing and create report for prospect customers.Network setting and migration on the customers LAN.Provide flexible work hours to meet the demand of customers.Position Requirements:Requirements:Diploma or Degree in Engineering or Science.5 to 7 years experience in Field Service of analytical instrumentation or equivalent.A quick learner easy going organized self-motivated inquisitive problem-solver with strong written and verbal communication skillsStrong customer service orientationA team player with an aptitude to use initiative whilst complying with standards and proceduresStrong knowledge and interest in Physics Science and Electronics.Good understanding on analytical instruments and material science.Knowledge of Microsoft Windows and the Networking settings.Strong working experience with scientific instrumentsWe are an Equal Opportunity Employer and do not discriminate againstany employee or applicant for employment because of race color sexage national origin religion sexual orientation gender identitystatus as a veteran and basis of disability or any other federalstate or local protected class.VEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO
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