DHL_ US Canada job details and career information

Aircraft Capacity Sales Coordinator Lax Featured

Location
Los Angeles, California
Wage
Hourly
Job ID
15156424410
Posted
2021-2-23

What makes DHL great? Our People! We know each employee s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Start YOUR career with DHL today

This position is part of the DHL Express USA; supporting the cargo product within the company Air Capacity Sales or ACS (Americas Cargo division of DHL Aviation) which is an organization that sells excess air network capacity to freight forwarders. The ACS group is a high growth unit with revenue tripling in the last several years to over one billion dollars. ACS is a key contributor to the success of Express as the ACS proceeds are returned to Express as reduced airline haul costs.

Job Summary:

This position is based at a DHL USA Express GTW and serves as the primary operations management interface between ACS and its service providers which includes the DHL Express Gateway Hubs NPG NCG and any DHL Service centers as well as other external 3rd party handling and trucking companies. The ACS service organization is a virtual organization so the manager must be comfortable running an operation using internal and external suppliers. The criteria used to evaluate success will be transit performance capacity utilization and operational unit costs.

Primary Duties:

Responsible for developing and implementing operating procedures between ACS and the global internal and external service providers creating the appropriate service level targets developing and analyzing service delivery performance developing and leveraging ACS tools and technology and driving improved performance at reduced unit costs.

Key Responsibilities:
  • Operational Planning - Work with ACS service providers to design and implement standard operating processes and service performance objectives including
    • DHL Express Hubs and Gateways
    • Other ACS regional counterparts
    • 3rd party handling companies
    • Trucking companies
    • Interline carriers
    • Network Control Network Planning Linehaul Planning and ULD management
  • Day-to-Day Operations Reviews daily service performance. Identifies shortfalls and assists operations on immediate and long term recovery contingencies. (e.g. station staffing issues import customs delay lost export documentation shipment misroutes etc..)
  • Customer management Personally handles escalated complaints from key account management
  • Capacity support Work with Network Planning and Operations to ensure ACS capacity agreements are honoured and achieved. Propose and implement new truck routes to supplement air capacity as required. Work with the hubs and service centers to improve ULD capacity utilization in order to improve ACS revenue opportunities
  • Analysis and Quality Improvement Develop the data success metrics and analytical capabilities needed to measure and improve service performance and reduce unit costs. Focus areas include:
    • ACS Ops Dashboard creation and maintenance
    • Hub connectivity
    • By-pass and ESO compliance
    • Scanning / Check-point compliance
    • Flown as booked
    • Capacity utilization Deep analysis of ACS capacity utilization overnight vs second day splits overbooking etc. for purposes of creating incremental revenue opportunities
  • Technology Function as the US expert on ACS systems. Educate GTW and 3PH ACS users on how to leverage Cognos TGV pTGV OCNT and CMS. Convert manual reporting and data capture to automated processes. Lead US development requests for system enhancements Manage all Ops technology issues reliability access training etc
  • Vendor Management Directly manage and / or with the Express Linehaul team the contract and operational performance for all third party truck (linehaul and hotshot) providers. Measure and improve performance of all 3rd party (GHA) handling agreements. Develop and measure service performance while reducing unit costs for DHL.
  • Regulatory Ensure all safety security and regulatory requirements are incorporated into ACS in-house and 3rd party operating procedures
  • Project Management Lead large scale operational projects (e.g. select a new 3rd party handler migrate GTW to the global EGAP software platform). Utilize common project management / process improvement tools (1st choice six sigma Prince2 lean etc ) in order to deliver and communicate results on-time and on-budget
  • Supervision work in the project management structure creating virtual teams of ACS Express and 3rd party vendors to deliver results. Permanent resources may be moved under this role
Customer (Internal):

Given that most of the Ops staff is virtual the person in this role will routinely partner with managers directors and VP s outside the ACS organization in order to deliver the ACS service requirements. As such the candidate must be highly credible persuasive and comfortable leading a group of peers

Customer (External):

Regularly interacts with ACS customers often when the customers are irate. The ability to be calming compassionate and action oriented is very important in order to retain customers during a service problem.

Impact:

This role is the primary point of accountability for insuring service integrity is maintained for the respective Gateway business for the USA Exports Transit and Imports.

People Management:

Success in this role is dependent on delivering results using people not under the manager s direct supervision. As a result the person in this role must be exceptionally skillful is managing the performance of people.

Process:

Develops and implements the ACS service policies and procedures. Works with GHAs; DHL Express counterparts and global ACS contacts to establish SOP s and SLA s. Responsible for measurement and achieve of service targets. Responsible to implement a data driven approach to driving continuous improvement in service levels.


Skill and Qualifications:

  • BA/BS degree required; additional technical training a plus
  • 7-10 years of operations experience in the air cargo or Express field. Diversity of front line and staff experience preferred
  • Ability to travel 25% + of the time
  • Motivated must be driven and self-guided. Must have a passion for getting things done better and more quickly
  • Strength in process management with experience developing and implementing new initiatives. Some quality improvement experience is desired using one of the leading process improvement formats (1st choice six sigma prince2 etc )
  • Quantitative must manage by the numbers . Must have demonstrated strength developing and utilizing performance measurement processes to improve results. Must be highly competent compiling data in Excel and being able to perform analysis and draw insights. Access VB etc a plus
  • Technology Prefer someone who has played a leadership role in developing requirements and implementing new technology in large organizations
  • Communications must be adept at presenting ideas and concepts to groups in both formal and informal settings
  • Project management / change management exposure Candidate experience working in a project environment where tasks owners and timelines have been developed and managed. Additionally experience with some formal change management forum is preferred
  • Vendor management experience managing service delivery using a 3rd party vendor eg SLA development compliance training vendor scorecard performance incentives / penalties etc.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics




Aircraft Sheet Metal Technician Los Angeles CA

Aircraft Capacity Sales Coordinator Lax Los Angeles CA

Sales purchasing customer Service Aerospace Industry Los Angeles CA

Corporate Aircraft Ap Mechanic Challenger Hawker Citation Los Angeles CA

Aircraft Capacity Sales Coordinator Lax Los Angeles CA

Commercial Jet Sales Trainee Broker Los Angeles CA

Lax Airline Club Appearance Care United Club Los Angeles CA

Commercial Jet Sales Trainee Broker Los Angeles CA

Aircraft Capacity Sales Coordinator Lax Los Angeles CA

Baggage Handling ramp Agent Lax Los Angeles CA

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.

Top Employer DHL_ US Canada Jobs
Website
www.avjobs.com/companies
Job Feed
View
News Feed
View
List All DHL_ US Canada Jobs

Don't wait, apply today.
We can't wait to receive your resume.

DHL_ US Canada is accepting resumes and actively recruiting for this Aircraft Capacity Sales Coordinator Lax position in Los Angeles, California. Be sure to send your resume using the "Apply Now" button or by following the application instructions provided by the employer.

Aircraft Capacity Sales Coordinator Lax

Location: Los Angeles CA

Industry: Aviation
Occupational Category: Sales and Marketing
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: DHL_ US Canada seeks a Aircraft Capacity Sales Coordinator Lax.

What makes DHL great? Our People! We know each employee s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Start YOUR career with DHL today

This position is part of the DHL Express USA; supporting the cargo product within the company Air Capacity Sales or ACS (Americas Cargo division of DHL Aviation) which is an organization that sells excess air network capacity to freight forwarders. The ACS group is a high growth unit with revenue tripling in the last several years to over one billion dollars. ACS is a key contributor to the success of Express as the ACS proceeds are returned to Express as reduced airline haul costs.

Job Summary:

This position is based at a DHL USA Express GTW and serves as the primary operations management interface between ACS and its service providers which includes the DHL Express Gateway Hubs NPG NCG and any DHL Service centers as well as other external 3rd party handling and trucking companies. The ACS service organization is a virtual organization so the manager must be comfortable running an operation using internal and external suppliers. The criteria used to evaluate success will be transit performance capacity utilization and operational unit costs.

Primary Duties:

Responsible for developing and implementing operating procedures between ACS and the global internal and external service providers creating the appropriate service level targets developing and analyzing service delivery performance developing and leveraging ACS tools and technology and driving improved performance at reduced unit costs.

Key Responsibilities:Customer (Internal):

Given that most of the Ops staff is virtual the person in this role will routinely partner with managers directors and VP s outside the ACS organization in order to deliver the ACS service requirements. As such the candidate must be highly credible persuasive and comfortable leading a group of peers

Customer (External):

Regularly interacts with ACS customers often when the customers are irate. The ability to be calming compassionate and action oriented is very important in order to retain customers during a service problem.

Impact:

This role is the primary point of accountability for insuring service integrity is maintained for the respective Gateway business for the USA Exports Transit and Imports.

People Management:

Success in this role is dependent on delivering results using people not under the manager s direct supervision. As a result the person in this role must be exceptionally skillful is managing the performance of people.

Process:

Develops and implements the ACS service policies and procedures. Works with GHAs; DHL Express counterparts and global ACS contacts to establish SOP s and SLA s. Responsible for measurement and achieve of service targets. Responsible to implement a data driven approach to driving continuous improvement in service levels.


Skill and Qualifications:

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics




Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2021-2-23

Please Apply by: 2021-3-11