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Agent Station Agent
Grand Junction, CO
Job TitleAgent - Station Agent (Airport Customer Service and Ramp)LocationGJT - Grand Junction CO US (Primary)Position TypeExternal Part-timeCareer LevelEntry LevelCategoryAirport Agents / ClerksJob DescriptionStation Agents perform a variety of tasks to keep our ground operationsrunning smoothly efficiently and on-time. Responsibilities may vary at eachairport and may include customer service (above wing) ramp service(below wing) work or a combination of both.Station Agents working customer service functions promote and sell air travelwith carriers.Agents are responsible for answering inquiries regarding general travelinformation and will prepare itineraries compute fares issue refundsprepare and issue tickets check baggage and collect excess baggage chargesin accordance with tariff rules. Agents perform duties in the departurelounges or at boarding gates when enplaning and deplaning passengers. StationAgents escort passengers from the terminal to and from aircraft ensuring asafe path at all times. Agents complete all necessary arrangements foraccommodating passengers with reservations and stand-by passengersincluding cabin upgrades. Agents will determine flight close-out times andprepare complete and check various flight forms for accuracy.Station Agents assigned to the ramp service portion of our ground handlingoperation perform the loading and unloading of baggage cargo freightand company materials on and off aircraft. These items are transported betweenterminals aircraft and the bag room using belt-loaders tugs carts andother vehicles/equipment. Station Agents working on the ramp will also beresponsible for marshaling aircraft which requires working closely with otherpersonnel to ensure there is a safe path for the aircraft the jetbridgevehicles and equipment. Agents will clean and service cabin interiorsincluding seatback pockets seat cushions tray tables overhead binscockpit galley and the lavatory which also include following proceduresto properly drain the lavatory. Station Agents work in various kinds ofweather elements and may be responsible for de-icing aircraft which requiresusing equipment to apply chemicals/compounds.Job RequirementsIn this role candidates must be able to perform all duties under sometimesstressful conditions beyond the employees control while attempting toinfluence a favorable impression of the airline or anyother contracted airline service provided by Envoy. Must be able to work withminimal supervision be self-motivated and safety conscious.Position RequirementsMinimum Age: 18High school diploma or GED equivalentMust possess a valid state drivers license; some license restrictions mayprohibit a candidate from being eligible for this positionMust be able to carry bend lift and turn with bags weighing up to 75 lbs.Ability to work rotating shifts including nights holidays weekendsdays off and be able to report to work on a regular and timely basisRequires flexibility to work additional hours beyond the regular shift onshort notice and as needed due to operational necessityMust be able to perform all duties in various weather conditions and timeconstraintsAbility to read write fluently speak and understand the English languagePossess the legal right to work in the United StatesPosition PreferencesA minimum of one year of customer service experienceSome locations may desire previous airline experience including workingknowledge of an airlines ticketing system and/or ramp operationsAdditional Position DetailsTattoos body piercings and/or tongue rings may not be visible while incompany issued uniform at any time; tattoos cannot be covered with adhesivebandages or by other methods to render them not visible.Candidates must fulfill a fingerprint based criminal background check toqualify for unescorted access privileges to airport security identificationdisplay areas (SIDA) if applicable.Candidates must be able to secure appropriate airport authority and/or USCust
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