Cargo Client Services Featured

Cargo Client Services job at Everts Air Cargo in Anchorage AK

Description, duties, responsibilities

Job Summary

As part of the sales and marketing department, this role is integral to meeting Everts Air’s revenue targets by managing relationships with new and existing customers. This will be accomplished by becoming a trusted subject matter expert at coordinating the best shipping options for customers.

Compensation from $23.00 p/hr DOE
Employment TypeFull or Part Time
FLSA StatusNon-Exempt
Regular/TemporaryRegular
Requisition ID 587613783

Essential Functions

1. Collaborate and build relationships with existing and new customers through sales calls, issuing quotes, preparing bids, utilizing sales lead resources to turn leads into opportunities, and educating customers.
2. Provide support and relevant solutions to meet customer needs, conducting regular account analysis, and addressing any concerns in a timely manner.
3. Work closely with Everts Air Customer Service, Load Control, and Cargo departments to help ensure new and existing customers benefit from a seamless sale to service experience, especially with charter services.
4. Observe and report on the competitive marketplace and prospective customers.
5. Collaborate with other departments to maintain comprehensive knowledge of Everts Air product offerings, processes, and changes to service.
6. Provide administrative support to the sales team, including documenting and tracking all significant customer interaction and competitive information through the company CRM.
7. Participate in conferences, exhibits, and trade shows to promote Everts Air services and business opportunities.
8. Support and participate in an organizational culture in which a passion for continuous improvement is essential.

Qualifications

1. 2+ years of experience in cargo operations or a related field preferred.
2. Must be able to handle multiple tasks and priorities simultaneously without compromising on quality. This requires a combination of focus, organization and superior time management skills.
3. Flexibility and adaptability are essential skills needed to remain professional to ensure any changes are dealt with swiftly.
4. Must have a working knowledge of computers, Microsoft Outlook, Office products, and be comfortable learning the company’s reservation and CRM systems. Experience with Teams and Hubspot preferred.
5. Must have strong listening skills with the ability to interpret and analyze customers’ needs.
6. Must possess a valid driver's license.

Total Rewards

Competitive total rewards package

Medical, dental and vision benefits

401k match program

Paid Holidays

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you would like to view a copy of our affirmative action plans, please contact us.

Please reference Avjobs when applying for this position.

Related Jobs

Cargo Client Services Anchorage AK

Cargo Agent Anchorage AK

Cargo Agent Fairbanks AK

Ramp Services Specialist Fairbanks AK

Customer Service Agent Cargo Fairbanks AK

Load Controller Anchorage AK

Customer Service Agent Anchorage AK

Warehouse Customer Service Agent Anchorage AK

Customer Relations Specialist Anchorage AK

Avionics Technician Anchorage AK

Everts Air Cargo Company Overview

Everts Air Cargo was formed in 1995 as a 121 Certificated Cargo Airline. Everts Air Cargo is headquartered in Fairbanks where it serves as the primary base for maintenance, administration and charter operations. Everts provides scheduled freight service to 12 major hubs in Alaska. Everts expanded operations to the Lower 48 and now has five MD-80 jets and flies throughout the US, Canada and Mexico.