Personal Flight Concierge Hot
- Bedford, Massachusetts
- Job ID
Personal Flight Concierge job at JetLinx in Bedford MA
Description, duties, responsibilities
Position Summary:The Personal Flight Concierge is the single point of contact to aircraft owners business partners and Jet Card clientele. The position is responsible for the care and comfort of clients providing a unique attentive and luxurious client experience tailored to individual preference. This includes showing detailed attention and anticipatory gestures in all correspondence and arrangements to each request trip and experience that Jet Linx has in its service offerings. The Personal Flight Concierge will engage in numerous face-to-face telephonic and written exchanges throughout the course of their responsibilities. Through these thoughtful and precise touch points the Personal Flight Concierge will create an environment that will ensure the return of all Jet Linx clients.
Duties and Responsibilities: : The primary function of this position will be responding to inquiries and requests from clients and owners in a manner that provides a unique luxurious experience in accordance with Jet Linx service standards while building rapport to enable anticipation of needs and preferences. Ensure work area lobby meeting areas entryways and restrooms ad clean organized and inviting in accordance with Jet Linx service standards. Maintain standard aircraft stock lobby amenities and office supply inventory in accordance with Jet Linx service standards. Manage all client and owner accounts utilizing company systems. Update and maintain profiles to ensure the most current and valid information is available (preferences expectations records etc.). Coordinate with Flight Operation Departments (Central/National Flight Concierge Team/Fleet Management/National Operations Center Team) to ensure service standards are met and/or exceeded and identify any potential issue that could hinder service delivery. Work with the National Concierge team on getting Quotes Itineraries and Services prepared to provide to the Clients. Offer information for local attractions restaurants and events both locally and in the areas of travel. Schedule trips for Aircraft Owners. Arrange and confirm trip itineraries for approval as well as arrange all trip logistics such as catering ground transportation etc. for Aircraft Owners Field and resolve client and owner complaints in a timely empathetic and courteous manner. Escalate to local management as necessary. Proactively communicate document and resolve any miss or potential miss in service. Conduct a pre and post-flight calls to ensure complete satisfaction of clients and owners. Engage with current and inactive flyers to promote and sell/upsell services or partnerships. Operate client and owner vehicles cautiously around property including around aircraft/ground equipment as needed. Other duties as assignedKnowledge Skills and Abilities: Ability to understand and tailor all actions in accordance with defined Jet Linx service standards. Ability to establish and maintain effective relationships with clients and gain their trust and respect. Ability to get client information and use it for problem resolution and improvements in service. Ability to work flexible non-standard hours including nights weekends and holidays. Ability to fluctuate between working as part of team and independently Strong interpersonal communication skills. Ability to effectively interact with all levels of the company. Strong attention to detail organizational and time management skills. Ability to maintain the confidentiality of sensitive information. Self-motivated and independent problem-solving ability. Ability to coordinate and work on multiple projects at once. Ability to be flexible and work in an environment with frequent changes to procedures directions and expectations.Education and Work Experience: Associate Degree or equivalent from 2-year college or hospitality program preferred; 2 years of professional customer service experience in an environment with elevated service standards required; Proficiency with Microsoft Office Suite Applications (Outlook Excel Word) required; Aviation industry experience or interest preferred; Or a combination of training education and experience equivalent to the standards listed above that provides the required knowledge skills and abilities.Physical Requirements: Majority of work is completed in a normal office work environment. Effectively communicate through verbal written and/or electronic means. Operate office equipment such as telephone computer printer fax etc. Move up to 25 pounds on an infrequent basis.
JetLinx Company Overview
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