Customer Service Supervisor Featured

Customer Service Supervisor job at Menzies Aviation in College Park GA

Description, duties, responsibilities

Description
Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service ticketing check-in processing luggage claim handling and service assistance to all traveling passengers.
Primary accountabilities and duties include:
+ Ensure accuracy of all weight and balance requirements.
+ Promptly handle all Passenger service complaints with a focus on positive resolution.
+ Responsible for staff scheduling leadership development and employee accountability.
+ Complete all check-in procedures including the handling of reservations ticketing seat assignments and airport announcements and checking for proper international documentation.
+ Assist customers with special needs and unaccompanied minors.
+ When operating jet ways CSSs will be required to work at unprotected heights of over 15 feet approximately 2-3 times per day and responsible for open/closing aircraft doors.
+ Read and interpret aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags.
+ Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.
+ Perform other duties as assigned.
Qualifications and Experience:
+ Must be at least 18 years of age.
+ Must have high school diploma or equivalent.
+ Must have a positive can-do upbeat personality.
+ Must be able to speak read and write in English proficiently.
+ Must be available and flexible to work variable shifts including weekends and holidays.
+ Comfortably and continuously move/lift customer luggage with up to 70lbs.
+ Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
+ Will be exposed to respiratory irritants (jet fumes)
+ Must pass an FBI criminal background check and obtain a customs seal.
+ Must successfully complete and pass the initial new hire classroom and on-the-job training.
+ Must have strong verbal and written communication skills.
+ Knowledge of computer software programs.
+ Must pass pre-employment drug test.
Qualifications
Licenses and Certifications
Required
+ EMPLOYEE BADGE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.