Passenger Service Manager Featured

Passenger Service Manager job at Menzies Aviation in Ft Lauderdale FL

Description, duties, responsibilities

Description
Opportunity
We have an amazing opportunity to join our fantastic Menzies Aviation team as a Passenger Service Manager to support the operations in Fort Lauderdale FL
We are looking for someone who has a proven track record in Airport Passenger Services Management.
If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation then please read on!
Key responsibilities
The Passenger Service Manager will be responsible to assist the Passenger Service team to deliver excellent and safer performance in the Passenger service functions at a high-volume international airport.
You’ll put our people our customers – and their customers at the heart of everything you do.
What is in it for you?
Firstly you will be working for the worlds’ largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you ensuring you have the best team of experts in their field.
In addition medical and dental benefits company matched Registered Retirement Saving Plan (RRSP) contribution industry leading terms and conditions and full support and training throughout your career journey with us.
What’s next?
If all the above has got you excited and you want to join Menzies Aviation please hit the apply button!
About Us….
People. Passion. Pride. This is what has driven our teams since 1833.
We have been evolving as business since 1833 and have developed to become a critical partner in the global aviation industry providing air cargo services fuel services and ground services at airports on six continents.
That’s the big picture – but at the heart of our business is our people. Whether serving customers landside or airside above or below the wing we’re passionate about what we do and take great pride in delivering the best service for our customers.
Safety and security are our highest priority. We have a duty of care to look after each other our customers and their customers. Not only that but we truly care about the communities where will live and operate.
For Further Information See Job Description Below

Primary
Duties and Responsibilities: :
Prepare commercial billing data as required for management reports.Prepare customer airline reports in line with their requirements.Build strong relationship with all customer airlines and deliver a customer focused operation.Planning resource allocation in each business unitWork closely with employees and provide on the job training and coachingEnsure adherence to all regulatory requirements for all relevant authorities.Ensure that airline customer standards are maintained and raised by continuous improvement.Ensure the safe and secure operations in accordance with the highest possible standards of health safety security and all government statutory requirements.Encourage manage and develop staff in all aspects of the business.Control resource and cost allocation within budgetary restraints.
Must Meet the Following Minimum Requirements:
Previous management experience and a demonstrable track record of passenger services success.Excellent communication skills.Ability to build an excellent working relationship with staff airline customers airport authorities and suppliers.Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.Organizing and planning skills with the ability and initiative to react effectively and quickly to unexpected circumstances.Must be able to lift at least 70 pounds on a continuous basis.Must be able to pass a ten-year background check as required by US Customs.Must pass a drug test.Must have current driver’s license with no violations over the past 5 years.
Required
3-5 years: Experience in the Aviation experience with knowledge of passenger operations and procedures
1-3 years: Management Experience
Qualifications
Behaviors
Preferred
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
+ Goal Completion: Inspired to perform well by the completion of tasks
Education
Required
+ High School or better
Experience
Required
+ 1-3 year: Management
+ 3-5 years: Aviation
Preferred
+ 2-3 years: Passenger Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.