It Support Level 2 In Office Featured

It Support Level 2 In Office job at Menzies Aviation in Dfw Airport TX

Description, duties, responsibilities

Description
Primary Accountabilities and Duties: - Design Documentation Research and development testing implementation or modification of user technology based on user and system specification.- Provide telephone and on-site user support in accordance with IT service level agreements.- Manage Support queue for proper deployment of resources.- Manage and maintain operational support activities such as escalation procedures and service levels.- IT hardware and software assets management.- Communicates all IT Outstanding issues to the IT manager on daily basis.- Perform other duties as assigned.Essential Skills and Qualifications:- High technology aptitude a consistently constructive attitude and strong customer service mentality.- Vendor management experience.- Excellent communication skills and client-service orientation.- Operating Systems Administration Applications Administration Backup technology and network experience.- Familiarity with escalation procedures and service level agreements.- Ability to work well with all levels of management staff and clients
-Ability to travel on operational requirements- Dependable reliable and responsible in fulfilling obligations- Ability to read write and speak fluent English- Must pass pre-employment medical and drug test ability to lift up to 35 lbs
Qualifications
Behaviors
Preferred
+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
+ Team Player: Works well as a member of a group
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.