Customer Management Specialist account Specialist Aerospace defense Featured
- Neenah, Wisconsin
- Job ID
Customer Management Specialist account Specialist Aerospace defense job at Plexus in Neenah WI
Description, duties, responsibilities
Your journey to building a better world starts here!WHO WE AREWe help our customers deliver products that have a profound impact on peoples lives. From ultrasound units and 3D printing to network security applications and in flight Wi-Fi we help create products that build a better world. Now more than ever we are making an impact on the world as we support products used in the fight against COVID-19.Were a global team of over 19000 Engineering Manufacturing Supply Chain and Aftermarket Service experts that partner with our customers to bring their products to life through inspired innovation and world-class customer service.We are currently hiring for full-time immediate career opportunities even as we continue to work remotely. Our interview process is now performed virtually for your safety and our own. Whether youre looking to start make a change or advance your career find your path at Plexus and leave your mark on the world around us.WHY YOU WILL LOVE ITEngaging and challenging projects that fulfill and develop you. People that support and inspire you to realize your full potential. A workplace centered on collaboration and integrity. At Plexus were at our best when opportunities are met with passion open communication and teamwork.HOW YOU WILL DO ITAs a Customer Management Specialist you will execute the defined strategy for a portion of a customers account representing the voice of the customer internally while advancing the mission of Plexus within the market. This is for the Aerospace/Defense market sector.Key Job Accountabilities: Create a working account plan which includes TCAR analysis and strategies/tactics to increase profitable revenue account penetration and engagement points (including manufacturing and engineering). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization as appropriate while continually improving customer satisfaction and "stickiness." Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering manufacturing supply chain costing financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs. Increase Plexus revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives. Build and develop multi-level relationships including executive level with customers and internally. Be fully conversant and intimate with the customer business model competition market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.Additional Accountabilities: Forecasting: Communicate with customers to ensure that the forecasts that are received are timely and are as accurate as possible and are consistent with the pricing model. Contracts: Manage Plexus and the customer to ensure mutual compliance to the contract. Inventory: Closely monitor obsolete slow moving and excess inventory (OIX) levels and negotiate ways to reduce and/or eliminate OIX inventory with the customers ensure that issues are escalated to the Customer Manager or Customer Director as appropriate. Customer Visits: Leads Plexus customer site visit planning and preparation in ways consistent with the Customer Care Guidelines. Ensures agendas are being followed and objectives are being met during the meeting. Communicates meeting notes actions and next steps. Ensures timely completion of commitments made during the meeting. Project Management: Monitor ongoing Plexus led projects and intervene when appropriate to ensure that the customer and Plexus are aligned. Proactively communicate status to internal and external customers as appropriate. Request for Quotes: Lead Plexuss response to Requests for Quotations (RFQs) from customers by entering the appropriate information in Plexuss quote tracking tool participating in meetings and ensuring Plexuss and the customers actions are closed as expected - ensure that the Customer Manager or Customer Director are informed on all RFQ activities. Promotes the Plexus brand through application of Plexus Values and Leadership Competencies. Occasional travel may be required to meet the needs of the business (estimated 10-20%). Additional duties as assigned.Education/Experience Qualifications: A minimum of a Bachelors degree is required; an MBA or similar post-graduate degree is preferred. Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.Other Qualifications: Advanced written and verbal communication skills are required. Basic computer skills are required. Basic decision making and problem solving skills are required. Acquiring solution selling knowledge and capabilities. Developing basic financial knowledge. Basic understanding of electronics manufacturing is required. General office equipment and materials.Work Environment: The work setting should consist of an office environment with suitable lighting comfortable temperatures and a low noise level.This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race color religion national origin sexual orientation gender identity disability or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!Globally our policy is to recruit people from wide and diverse backgrounds. However our company does not typically undertake sponsorship including for H-1B TN and other nonimmigrant visas. Additionally certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens nationals lawful permanent residents (or green card holders) individuals granted asylum and individuals admitted as refugees.
Plexus Company Overview
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