Elp Airport Passenger Service Agent Featured
- El Paso, Texas
- Job ID
Elp Airport Passenger Service Agent job at PrimeFlight Aviation Services in El Paso TX
Description, duties, responsibilities
Essential Functions: Serve customers in a courteous efficient friendly and professional manner. Promote and sell air travel to the traveling public. Provide assistance with passenger check-in and successfully interpret government rules and requirements for domestic and international travel.Check-in passengers by reviewing the customers information to determine destination flight number date of departure documents needed etc. This includes awareness of security requirements for all passenger typesReconstruct fares and itineraries when changes are requested by customer or are necessary due to operational reasonsVisually verify appropriate identification for payment by personal check and write data on checkPlace appropriate bag tag on customers bag(s)Change stock on automated printersRead city destination code on electronic or paper ticketCheck-in passengers at arrival/departure gate by reviewing the customers information to determine destination flight number date of departure etcCheck oversized items to the customers destination. May involve moving items to a conveyor or other location for pick-up and loadingProvide essential and mandatory announcements to passengersOperate Electronic Gate Readers (EGRs) during boardingEnsure compliance around security ADA and procedural guidelinesPositively handle off-schedule operations caused by inclement weather or mechanical malfunctions while positively influencing a favorable impression of the airline and communicating effectively with passengersDemonstrate regular predictable attendance at job locationExceed PrimeFlight customer service and safety standardsOther duties as assignedCompetency:To perform the job successfully an individual should demonstrate the following competencies: Problem Solving Customer Service Interpersonal Skills and Oral CommunicationQualifications:To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.General Qualifications:18 years of ageReliable transportationEligible to work in the United StatesPrevious experience in the airline business is preferredEducation/Experience:N/ALanguage Ability:Ability to read and interpret procedural documents such as safety rules operating and check-in instructions and procedure manuals. Ability to communicate effectively in English.Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Efficient immediate problem solving and customer service capabilities.Computer Skills: Basic Understanding of Computer Applications and Data EntriesCertificates and Licenses: No Certificates or Licenses required.Supervisory Responsibilities: There or no supervisory responsibilities associated with this position.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.Some work is in an outside environment with exposure to hot and cold temperatures and inclement weather.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Walk and climb up and down a minimum of 500 stairs dailyStand for 6-8 hours per shiftWalk stretch and bendAble to work 3 shift and be flexible with all work demandsLift and carry up to 70 poundsBe able to work in tight spacesBe able to hear and respond to the spoken voice and to audible alarms generated by terminal environmentSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
PrimeFlight Aviation Services Company Overview
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