Southern Airways Express job details and career information

Springs Airport Cross Utilized Agent Hot

Location
Hot Springs, Arkansas
Wage
Hourly
Job ID
15212996795
Posted
2021-2-23

JOB TITLE: Airport Cross Utilized Agent customer service and ramp
DEPARTMENT: Customer Service
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt

POSITION SUMMARY:
The Airport Cross-Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities including greeting and checking in passengers handling luggage booking/re-booking flights and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.

KEY RESPONSIBILITIES

  • Ensuring FAA Airline and airport regulations are followed
  • Enforcing safety/security measures and protecting sensitive zones
  • Creating and modifying reservations
  • Checking in passengers; safely loading and unloading passengers
  • Handling luggage weights of up to 70 lbs and monitoring luggage for size quantity and weight
  • Reviewing baggage tags for accuracy
  • Providing information on arrival and departure times boarding procedures carry-on regulations and seating arrangements
  • Making announcements over a public address system
  • Processing credit card payments
  • Directing aircraft parking and dispatch on the ramp
  • After training towing aircraft to proper parking positions on the ramp
  • Maintaining work area and mechanical equipment in proper order


JOBS THIS POSITION DIRECTLY SUPERVISES:

This position does not directly supervise others


Requirements


Knowledge Skills and Abilities:

  • Excellent written and verbal communication skills
  • Able to read write and speak English effectively
  • Able to maintain eye contact when speaking with customers
  • Professional in appearance and manner
  • Ability to learn understand and communicate the terms of the company s Contract of Carriage
  • Courteous in all interactions
  • Able to interact effectively with passengers co-workers and management
  • Ability to maintain composure keep emotions in check control anger and avoid aggressive behavior even in difficult situations
  • Ability to diffuse stressful situations
  • Detail-oriented and self-motivated

Qualifications

Education:

  • High school diploma or equivalent


Miscellaneous Requirements:

  • Valid driver s license and reliable transportation
  • Computer skills ability to learn reservation and phone systems proficient with a PC
  • Basic math abilities
  • Ability to work within a 24/7 operation including holidays
  • Ability to pass 10-year background check and pre-employment drug screen
  • At least 18 years of age
  • Authorized to work in the U.S. per the Immigration Act of 1986


Work Experience:

  • Prefer at least 1 year of prior customer service experience


Mental Requirements:

Level 2


Level 1 Requires some concentration and normal attention. Generally once the job is learned the tasks can be performed more or less automatically.
Level 2 Requires high periods of concentration intermittently and normal attention. Generally even once the job is learned tasks will require normal attention to deal with recurring variables.
Level 3 Requires a high level of concentration and high level of attention intermittently. Generally the approach to tasks may be consistent but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical requirements:

  • Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
  • Must have physical dexterity sufficient to perform repetitive tasks and motions including bending at the waist and knees squatting kneeling crawling twisting and sustaining those positions for extended amounts of time
  • Must be able to stand for extended periods of time
  • Must be able to work in all weather conditions and in confined spaces
  • Must have sufficient vision and ability to safely perform the essential functions of the position.

    Activity
    Approximate % of Time

    Sitting: 5
    Standing: 70
    Walking: 25
    100%

    Machines and Equipment Used:
    Machines Equipment Tools
    Approximate % of Time

Varied: 100%

Degree of Hand Eye Coordination Required:
Computer: Varies
Phone: Varies
Photocopier fax machine: Varies


Approximate percentage of time incumbent spends in on-the-job travel including commuting to regular work locations: less than 5%

Cargo Office Lead Agent United Compton AR

Airport Agent Customer Service Little Rock AR

Airport Agent Ramp Little Rock AR

Ramp Agent Little Rock AR

Airport Operations Technician I Deland FL

Ramp Agent Hapeville GA

Airport Agent Cross Functional Bartonville IL

Cross Utilized Agent Als Alamosa CO

Cargo Office Agent Jersey City NJ

Airport Agent Cross Functional Bloomington IL

The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.

Top Employer Southern Airways Express Jobs
Website
www.avjobs.com/companies
Job Feed
View
News Feed
View
List All Southern Airways Express Jobs

Don't wait, apply today.
We can't wait to receive your resume.

Southern Airways Express is accepting resumes and actively recruiting for this Springs Airport Cross Utilized Agent position in Hot Springs, Arkansas. Be sure to send your resume using the "Apply Now" button or by following the application instructions provided by the employer.

Springs Airport Cross Utilized Agent

Location: Hot Springs AR

Industry: Aviation
Occupational Category: Airport
Hours: Full-time, 40 hours per week
Salary: USD 0

Description: Southern Airways Express seeks a Springs Airport Cross Utilized Agent.

JOB TITLE: Airport Cross Utilized Agent customer service and ramp
DEPARTMENT: Customer Service
REPORTS TO: Station Manager
FLSA STATUS: Non-Exempt

POSITION SUMMARY:
The Airport Cross-Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities including greeting and checking in passengers handling luggage booking/re-booking flights and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.

KEY RESPONSIBILITIES

  • Ensuring FAA Airline and airport regulations are followed
  • Enforcing safety/security measures and protecting sensitive zones
  • Creating and modifying reservations
  • Checking in passengers; safely loading and unloading passengers
  • Handling luggage weights of up to 70 lbs and monitoring luggage for size quantity and weight
  • Reviewing baggage tags for accuracy
  • Providing information on arrival and departure times boarding procedures carry-on regulations and seating arrangements
  • Making announcements over a public address system
  • Processing credit card payments
  • Directing aircraft parking and dispatch on the ramp
  • After training towing aircraft to proper parking positions on the ramp
  • Maintaining work area and mechanical equipment in proper order


JOBS THIS POSITION DIRECTLY SUPERVISES:

This position does not directly supervise others


Requirements


Knowledge Skills and Abilities:

  • Excellent written and verbal communication skills
  • Able to read write and speak English effectively
  • Able to maintain eye contact when speaking with customers
  • Professional in appearance and manner
  • Ability to learn understand and communicate the terms of the company s Contract of Carriage
  • Courteous in all interactions
  • Able to interact effectively with passengers co-workers and management
  • Ability to maintain composure keep emotions in check control anger and avoid aggressive behavior even in difficult situations
  • Ability to diffuse stressful situations
  • Detail-oriented and self-motivated

Qualifications

Education:

  • High school diploma or equivalent


Miscellaneous Requirements:

  • Valid driver s license and reliable transportation
  • Computer skills ability to learn reservation and phone systems proficient with a PC
  • Basic math abilities
  • Ability to work within a 24/7 operation including holidays
  • Ability to pass 10-year background check and pre-employment drug screen
  • At least 18 years of age
  • Authorized to work in the U.S. per the Immigration Act of 1986


Work Experience:

  • Prefer at least 1 year of prior customer service experience


Mental Requirements:

Level 2


Level 1 Requires some concentration and normal attention. Generally once the job is learned the tasks can be performed more or less automatically.
Level 2 Requires high periods of concentration intermittently and normal attention. Generally even once the job is learned tasks will require normal attention to deal with recurring variables.
Level 3 Requires a high level of concentration and high level of attention intermittently. Generally the approach to tasks may be consistent but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical requirements:

  • Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
  • Must have physical dexterity sufficient to perform repetitive tasks and motions including bending at the waist and knees squatting kneeling crawling twisting and sustaining those positions for extended amounts of time
  • Must be able to stand for extended periods of time
  • Must be able to work in all weather conditions and in confined spaces
  • Must have sufficient vision and ability to safely perform the essential functions of the position.

    Activity
    Approximate % of Time

    Sitting: 5
    Standing: 70
    Walking: 25
    100%

    Machines and Equipment Used:
    Machines Equipment Tools
    Approximate % of Time

Varied: 100%

Degree of Hand Eye Coordination Required:
Computer: Varies
Phone: Varies
Photocopier fax machine: Varies


Approximate percentage of time incumbent spends in on-the-job travel including commuting to regular work locations: less than 5%

Responsibilities:

Educational requirements:

Experience requirements:

Desired Skills:

Qualifications:

Benefits:

Incentives:

Date Posted: 2021-2-23

Please Apply by: 2021-3-11