Faa Repair Station Customer Service Representative Hot
- El Segundo, California
- Job ID
Faa Repair Station Customer Service Representative job at Teledyne Technologies in El Segundo CA
Description, duties, responsibilities
Company OverviewCompany StatementSince 1964 Teledyne Controls LLC has been working closely with civil and military aircraft operators worldwide. The company counts over 300 airlines among its valued clients including the worlds major carriers. We also work directly with the aircraft manufacturers supplying products to the major OEMs such as Airbus and Boeing. Fundamental to our success are our core values which includes dedication to every employee and clients success; Innovation that matters - for our company and for the world; Trust and personal responsibility in all relationships!Our adaptable suite of products includes Data Acquisition and Management Systems Wireless Data Transfer Systems Flight Data Analysis and Investigation Solutions Data Loading Solutions Aircraft Network Systems Aircraft Manufacturer and Supplier. Combined together these products provide comprehensive data management solutions that leverage aircraft data intelligence and create value for our customers.Are you looking to be part of a dynamic organization? Teledyne Controls is EveryWhereYouLook! and looking for the best available talent to support our business.Position Summary and ResponsibilitiesTeledyne Controls LLC is seeking a FAA Repair Station Customer Service Representative to support the Aerospace Electronics Repairs business. The FAA Repair Station Customer Service Representative is responsible for professional level sales support and/or the selling of good interacts with customers prior to and/or after sale and develops and maintains positive customer relations. The selected candidate will coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer either from a financial or product standpoint.Essential Duties and Responsibilities include the following but not limited to :Review OEM and Customer Sales Proposals and product support agreements to identify contractual obligations such as extended warranty repair pricing exceptions buyback/exchange campaigns in support of the Repair Station.Contact new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services.Review warranty claims and determine status.Review contract items specific to the repair station requirements for processing of customer articles.Answer customers questions about products prices availability or credit terms. Review and determine validity of repair related claims and address reasons for denial or issue a request for credit.Quote prices credit terms or other bid specifications and provides quotations to customers in a timely manner.Investigate and resolve invoice disputes ensure a clear audit trail and provide documents for financial audits.Act with delegated authority to commit the Company in matters that have significant financial impact.Emphasize product features based on analyses of customers needs and on technical knowledge of product capabilities and limitations.Provide customer support and education working with users to identify needs determine sources of problems or to provide information on product use.Handles inbound sales lead calls to convert calls into sales.May assess potential application of company products to meet customer needs.Estimates date of delivery to customer based on knowledge of own firms inventory production and delivery schedules. Under detailed instruction submits orders for processing.Comply with all applicable Federal Aviation Regulations CAAC ISO procedures and Teledyne policy and procedures.Evaluates customer and order eligibility based on ITAR requirements as applicable.Works with internal departments such as Finance engineering research and production departments to ensure company commitments to customer are met.Daily availability to include evenings and weekends when necessary to reach goals and deadlines.QualificationsBachelors degree (B.A.) from four-year college or university in a related field and minimum two (2) years of directly related experience and/or training OR equivalent combination of education and experience.Knowledge of Import and Export compliance for international business transactions shipping and freight forwarding and associated documentation.Possess a strong finance acumen in terms of Billing/Credit/Collections.Expert communication and writing skills.General knowledge of Microsoft Office SalesForce and MAPICS software.Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.Ability to read and comprehend work and safety instructions short correspondence and memos.Teledyne is an Affirmative Action/Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to racecolorreligionreligious creedgendersexual orientationgender identitygender expressiontransgenderpregnancymarital statusnational originancestrycitizenship statusagedisabilityprotected Veteran Statusgenetics or any other characteristic protected by applicable federalstateor local law. If you need assistance or an accommodation while seeking employmentplease email or call (855)###-####. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.Job Locations US-CA-El SegundoRequisition ID 2020-13678Company Name Teledyne ControlsShift 1st Shift - MorningCitizenship/Visa Requirement US Citizen/US National/Perm Resident/ Asylee/RefugeeInternal Code (for CareerBuilder) #CB#Teledyne is an Equal Opportunity/Affirmative Action employer. All gualified applicants will receive consideration for employment without regard to race color religion religiois creed gender sexual orientation gender identity gender expression transgender pregnancy marital status national origin ancestory citizenship status age disability protected Veteran Status genetics or an accomodation while seeking employment please email or call (805)###-####. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accomodation will receive a response.
Associated topics: agente de servicio al cliente call center associate clerk coordinator csr customer care customer service specialist intern service agent service specialist
Teledyne Technologies Company Overview
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