Service Management Engineer Airline Support Operations Featured
- Carlsbad, California
- Job ID
Service Management Engineer Airline Support Operations job at Viasat in Carlsbad CA
Description, duties, responsibilities
Job descriptionBigger challenges. Bolder ideas. Global impact. At Viasat were on a mission to deliver connections with the capacity to change the world. Were the company behind the worlds fastest satellite internet service with technology thats helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another gain greater access to education entertainment medical research commerce and much more our team is empowering millions of customers worldwide.Were looking for passionate innovative professionals to join our team and connect the world to more. Youll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the worlds first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.Job ResponsibilitiesThe Mobility Service Operations team is a key member of Viasats Commercial Airline Support team which helps deliver and maintain Viasats best-in-class In-Flight wi-fi services to our global Commercial Airline customers. Primary responsibilities will include monitoring support channels to ensure a rapid response and resolution to any problem or inquiry working collaboratively with others to help manage incidents and problems to closure. They also support the provisioning and configuration of new terminals.Additional responsibilities will include daily monitoring of our core service elements for exceptions following appropriate escalation procedures and thoroughly documenting incident progress and resolution details in our ticketing system. Will also be key in communicating outages and maintenance notifications to our customers. This role will also contribute to documentation and other shared knowledge.We are looking for candidates who enjoy working directly with internal and external customers and solving their problems and who possess excellent troubleshooting fault-isolation and analytical skills. Our ideal candidate is passionate about customer support and service quality and enjoys multi-tasking in a fast paced team environment. He or she enjoys working with the latest networking technologies and is always looking for ways to personally contribute to overall process improvement.This position interfaces directly with our commercial customers and with various internal groups including Network and Service Operations Engineers and program management. Strong interpersonal skills including the ability to communicate with both technical and non-technical audiences is highly desired.Requirements Associates Degree in a technical discipline or equivalent work/military experience 2+ years in a NOC environment or similar technical support role 3+ years experience in a customer-facing service capacity Prior experience with CRM tools such as Salesforce Solid understanding of TCP/IP and Broadband Networks Willingness to work varying shifts to ensure 24/7 coverage of critical systems. Adept at performing troubleshooting of complex systems and equipment Experienced with the use of Network Monitoring Systems Outstanding customer service communication and interpersonal skillsPreferences SatCom experienceTo learn more about this site and other office locations please click here!Additional Requirements and informationMinimum education:AA/AS or equivalent experienceYears of experience:2-4 yearsTravel:NoneCitizenship:NoneClearance:NoneWorker Classification:EmployeeApplyShare with Facebook LinkedIn Twitter Google Email
Viasat Company Overview
The following jobs have been promoted on the Aviation Ad Network and are to be considered - current, newsworthy aviation employment information (FYI). No guarantee is made as to the accuracy, completeness or timeliness of any information, projections or opinions in announcements obtained through the promoted jobs. The information contained in this announcement is compiled for the convenience of site visitors and is accepted by the site visitor on the condition that errors or omissions are not the responsibility of Avjobs and shall not be made the basis for any claim, demand or cause of action. Please visit this companys web site for additional details and information. Please reference Avjobs when applying.