Flight Support Coordinator

Flight Support Coordinator job at Wing Aviation Group in Ocoee FL

Description, duties, responsibilities

Job Title: Flight Support Coordinator

Reports to: Flight Operations Manager

Classification: Base Salary

Position Location: Orlando, Florida (Ocoee, FL Office)

Status: Full Time

Company Description:

Alliance Aviation Group, LLC is a private aviation company, specializing in private jet charter, jet card memberships, aircraft sales, management, parts, and MRO. The company has three different brands including Wing Aviation Group, which is a FAA Part 135 charter certificate operator, focusing on high quality service to customers in the areas of aircraft sales, management, charter, maintenance, parts, and consulting. Wing Aviation Maintenance which is a maintenance company based in Stuart, Florida focusing on high quality service to customers in aircraft maintenance. Finally, Encore Plane Parts which is an aircraft parts sales company based in Orlando, Florida focusing on aircraft parts, specifically, engine sales and leases, aircraft parts and rotable sales.

Role Objective:

The primary function is to assist the Director of Flight Support in managing all aspects of trip operations, from contract preparation to the completion of a flight.

Essential Job Tasks:

• Managing multiple flights at once with accuracy.
• Preparing documents for contract approvals for both the clients and operators.
• Communicating with customers to receive passenger info, catering requests, and ground transportation.
• Working with each aircraft operator to ensure all flights are handled with proper services.
• Creating and maintaining itineraries for each flight with all pertinent information.
• Multi-tasking effectively, prioritizing appropriately, and providing timely communication of project(s) status.
• Providing exceptional customer service skills, over the phone and in person, to our customers, vendors, and other team members.
• Completing tasks and projects with a sense of urgency, working independently to solve problem.
• Compiling documents into well-organized Dropbox folders to maximize efficiency.
• Interacting with customers and vendors at corporate company events.
• Other duties and projects as assigned.

Competencies:

• Demonstrated excellent verbal and written communication skills. Ability to communicate at all levels of an organization.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize daily workload.
• Demonstrated attention to detail, professional attitude, and ability to maintain confidentiality.
• Demonstrated ability to use computer programs such as the Microsoft Office Suite of products.
• Demonstrated ability to exercise good judgment in determining most appropriate response or action in a variety of situations.

Work Environment:

• Work is generally performed within an office environment at the company office in Ocoee, Florida with standard office equipment available, as well as at outside at customer events.
• Work will also need to be performed from a remote location, as the demands of this role require work after standard office hours.

Physical Demands:

• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Constantly operate a telephone requiring oral and auditory capacity enabling interpersonal communication.
• The person in this position frequently communicates with customers and must be able to exchange accurate information in these situations.
• Light physical effort required by handling objects up to 20 pounds occasionally and/or 10 pounds frequently.
• Ability to move from department and buildings to interact with others.

Travel:

• Limited travel may be required to attend company-sponsored corporate events or visit customers and potential customers.

Required Education/Experience:

• Three (3) years proven experience in a similar position.

Direct Reports:

• This role has no direct reports.

Work Authorization:

• Must be authorized to work in the United States of America.

Compensation:

• Competitive pay based on experience
• Medical including Health, Dental and Vision
• Short-Term and Long-Term Disability Insurance
• Paid Holidays
• Paid Vacation

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Wing Aviation Group Company Overview

Alliance Aviation Group, LLC is a private aviation company, specializing in private jet charter, jet card memberships, aircraft sales, management, parts, and MRO. The company has three different brands including Wing Aviation Group, which is a FAA Part 135 charter certificate operator, focusing on high quality service to customers in the areas of aircraft sales, management, charter, maintenance, parts, and consulting. Wing Aviation Maintenance which is a maintenance company based in Stuart, Florida focusing on high quality service to customers in aircraft maintenance. Finally, Encore Plane Parts which is an aircraft parts sales company based in Orlando, Florida focusing on aircraft parts, specifically, engine sales and leases, aircraft parts and rotable sales.