Aircraft Service & Shop Manager Hot

Aircraft Service Shop Manager job at Aviation Inc in Waterford MI

Description, duties, responsibilities

Service Manager – Aircraft Maintenance

Waterford Aviation, Inc. is seeking a highly self-motivated, confident, and results-driven Service Manager to oversee and lead our Aircraft Inspectors and Technicians. This leadership position is responsible for ensuring operational excellence, premium customer service, and alignment with the standards of industry-leading manufacturers Cirrus Aircraft and Diamond Aircraft, of which Waterford Aviation is an Authorized Service Center.

The ideal candidate is a strategic leader with strong people-management capabilities, a commitment to service excellence, and the ability to drive performance in a dynamic aviation maintenance environment.

Key Responsibilities

• Provide leadership, direction, and development for Aircraft Inspectors and Technicians
• Establish and maintain a professional, performance-driven culture focused on accountability, communication, and operational excellence
• Ensure service delivery meets or exceeds customer expectations and manufacturer brand standards
• Manage daily service operations, including workflow planning, resource allocation, equipment & hangar organization, and customer service (for aircraft currently in the shop)
• Monitor performance metrics and implement continuous improvement initiatives
• Ensure compliance with all applicable quality, safety, and regulatory requirements
• Develop, implement, and maintain policies and procedures to support organizational objectives

Required Qualifications

• License: Airframe & Powerplant License with 3-years experience minimum in aircraft maintenance
• Demonstrated leadership experience within an aviation service or maintenance organization
• Strong communication, coaching, and team-development skills
• Customer-centric mindset with a focus on premium service delivery
• Proven ability to manage performance metrics, operational goals, and service results
• Proficiency in leveraging technology to drive efficiency and accountability
• Experience with EBIS software is preferred

Preferred Experience & Attributes

• License: Inspection Authorization (IA)
• 3–5 years of management or supervisory experience
• College education with coursework in management, leadership, or business (preferred)
• Ability to effectively manage multiple priorities in a fast-paced environment
• Professional executive-level interpersonal skills
• Strong commitment to team development, operational efficiency, and profitability

Compensation & Benefits

• Opportunity to represent industry-leading general aviation brands: Cirrus Aircraft and Diamond Aircraft
• Work in a small, family-oriented atmosphere, while having the resources and facilities of larger companies
• Comprehensive benefits package including medical/dental/vision insurance, Retirement Savings Program with employer match, paid time off and paid holidays
• Manufacturer-provided training and ongoing professional development

Qualified candidates who are prepared to lead service operations at a high standard of excellence are encouraged to apply. Join Waterford Aviation and contribute to a culture of performance, quality, and customer trust.

Please reference Avjobs when applying for this position.

Waterford Aviation Inc Company Overview

Waterford Aviation, Inc. is a premium aircraft maintenance provider for general aviation aircraft, located in Waterford, Michigan. Designated as a Cirrus & Diamond Aircraft Authorized Service Centers, Waterford Aviation has a distinct focus on excellence in aircraft maintenance while treating each customer as a family member. Shop capabilities span from Cessna 150's to King Air 350's with services ranging from simple oil changes up to heavy structural repairs & inspections, while also including a full complement of avionics services. As a Cirrus Authorized Service Center since 2008, we have serviced hundreds of SR-series aircraft. We hold both Composite Repair and CAPS-Authorized ratings with Cirrus. Our goal is to provide the highest level of service and customer experience to all our Cirrus customers and owners. Waterford Aviation is a family-oriented company, currently with 12 employees. Our goal is to maintain the same family atmosphere we have always leaned on, while providing service that rivals the larger, top-tier corporate providers.