Lead Passenger Service Featured

Lead Passenger Service job at Menzies Aviation in Lubbock TX

Description, duties, responsibilities

Description
Overview
People. Passion. Pride. This is what has driven our team since 1833.
Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a Passenger Service Lead under limited supervision you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers while maintaining the policies standards and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed.
What you will be doing:
+ Coordinate monitor and support the Passenger Services team
+ Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional safe and efficient manner according to Company/Carrier’s standards
+ Ensure smooth operation through co-ordination between departments and agencies to achieve safe on time operation
+ Monitor evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
+ Attend to the day-to-day administration i.e. ordering supplies improving staff procedures and communications and investigating problems/delays
+ Liaison with Carriers’ representatives to ensure their requirements and standards are being met
+ Assist in maintaining staff morale having clear and open communication with staff
+ Cover any manpower shortages and/or assist whenever necessary
+ Provide guidance and direction to passenger service representatives to ensure smooth daily operations
+ Other duties as assigned
Safety Security Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety security wellbeing and compliance.
What we are looking for:
+ Must be 18 years of age and have a High School Diploma GED or equivalent work experience
+ One year college certificate or technical school six months related experience or equivalent combination of education and experience
+ Ability to supervise up to 10-15 passenger service agents
+ Must be able to pass all pre-employment testing to include drug testing and a physical
+ Ability to safely lift up to 70 lbs.
+ Must maintain a valid state driver’s license
+ Must be able and flexible to work variables shifts including weekends and holidays
Would you like to see more detail on what we are looking for? Please see the following job description for further information
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge perspectives experiences and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process we will always consider how candidates fit with our values which you can learn more about here. (https://menziesaviation.com/about-overview/)
Application Instructions
Is this role ticking all the boxes for you? If so please click apply now!
Qualifications
Education
Required
+ High School or better
Preferred
+ Technical/other training or better
Licenses and Certifications
Required
+ DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Related Jobs

Lead Ramp Agent Austin TX

Lead Aircraft Fueler Austin TX

Commercial Sales Director Fuel Services Americas Grapevine TX

Lead Passenger Service Agent Austin TX

F t Lead Aircraft Fueler Dallas Love Field Airport Dallas TX

Agent Passager Passenger Service Agent Yul French And English Fluent Dorval QC

Ground Service Equipment Mechanic Los Angeles CA

Customer Service Supervisor College Park GA

Customer Service Duty Manager College Park GA

Ramp Lead Agent Tampa FL

Menzies Aviation Company Overview

With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. We offer landside and airside services tailored to our customers needs, timed to their schedules, and delivered by teams with the knowledge, tools and passion to set standards rather than chase them. Our core services include Ground Handling, Cargo, Fueling, Executive Services and Offline Services.