Account Service Manager Featured
- Aurora, Oregon
- Job ID
Account Service Manager job at Columbia Helicopters in Aurora OR
Description, duties, responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES -
+ Conduct market research on customers their component lines and maintenance needs. Consults with customers and makes recommendations on CHI products and services.
+ Create cost estimates or rough order of magnitude (ROM) information for submission to customers/potential customers.
+ Performs all account management activities for their customer base including daily ERP activities to maintain on-going tracking of outstanding quotes and communicate with customers to obtain approvals.
+ Verify customer PO requirements to the Repair Station capabilities to ensure requirements can be met.
+ Update monthly quarterly and annual forecast for their customer base and component lines.
+ Provide information to the Contracts Manager to enable draft proposals with (ROM) pricing for commercial or foreign military opportunities.
+ Travel to customer locations or trade shows to strengthen customer understanding and build working relationships and deliver sales presentations as required.
+ Communicates customer requirements to assigned program managers.
+ Works with the CSAM to create and implement a sales strategy for the assigned customers in order to reach agreed revenue targets.
+ Conduct oneself in accordance with Company’s Core Values.
+ Performs other duties as assigned.
MINIMUM QUALIFICATIONS AND EXPERIENCE -
+ Bachelor’s Degree preferred.
+ A&P license preferred.
+ Seven years’ relevant industry experience in aviation sales or marketing role.
+ Strong customer service skills and the ability to deal with difficult customers or situations in a positive and professional manner are required.
+ Excellent written and spoken communication skills.
+ Maintain a working knowledge of ITAR and FCPA compliance requirements.
+ Proficient with Microsoft Office Programs
+ Outstanding interpersonal relationship building skills.
+ Exhibits strong presentation skills and is an effective communicator.
+ Understanding of AS9100 AS9110 Quality Standards as pertinent to the CHI Repair Station.
+ Ability to handle multiple tasks simultaneously in a fast-paced environment.
+ Ability to work independently and in a team-oriented environment.
+ Ability to travel up to 25% of total time. Travel may be either domestic and/or international.
+ Ability to travel internationally.
+ Must meet International Traffic in Arms Regulations (ITAR) as a U.S. Person.
+ Bachelors or better
Licenses and Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Columbia Helicopters Company Overview
Since our founder purchased his first helicopter in 1957 weve been leading the way in heavy-lift helicopter operations. We are innovators of this industry always working to expand our capabilities and improve our level of service so when you do business with us you know youre getting the best. We operate a fleet of the most versatile helicopters in global operations supporting our aircraft out of our own full-service onsite facility in northwest Oregon. These capabilities and our operational experience allow us to confidently offer world-class maintenance and repair services to our customers onsite or on location.