Flight attendants are the face of the airlines; they constitute most of the contact between airlines and their customers, and often are the basis for comparison between airlines. The quality of their service is so crucial to the success of an airline's bottom line that newly hired flight attendants must go through rigorous safety and public relations training before they even think about serving their first cup of coffee on board.
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Flight attendants represent one of the largest job categories in the airline industry. Airlines in the United States currently employ approximately 80,000 flight attendants, and hire almost 15,000 more each year. These jobs are some of the most coveted positions in the travel business. One of the best ways to break into the airline industry is to become a flight attendant. In our applicant system we discuss in detail how to get a job flying the friendly skies as a flight attendant; you may want to study this carefully.
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To eliminate any confusion, all positions in the aviation industry are regarded as customer service oriented positions. Every second an employee spends with a customer or potential customer is critical. Most customers choose to buy, fly, or purchase based on the quality of service received. Customers may never see you, but they will remember their telephone conversation, the comfort of their flight, and the way their baggage or package arrived; safely, timely at the correct destination. They will thank you by buying, flying, and purchasing from your company over and over again.
Airline Flight Attendant Career Overview
Corporate Flight Attendant Career Overview